Simply submit your request on our self-serve portal! If the items are eligible for a return, you will receive an email with return instructions within 1-2 business days. If we need more information, a team member will contact you directly.

If you opt to receive a pre-generated label from us, we will include a pre-generated FedEx label with the return instructions sent via email which will include your RGA number, the return tracking number, and the return shipping address. 10% of your return refund will be deducted to cover the applicable return shipping costs.

If you choose to facilitate the return shipping yourself, we will send return instructions via email, including an RGA number and the return address; this RGA number must be noted on the label. After you have shipped your item, please be sure to provide us with the return tracking information to avoid any delays in your refund. We highly recommend purchasing insurance for the return package; we are not responsible for any lost or damaged packages.

Please note: We do NOT reimburse for any shipping fees incurred.

Once the merchandise is received back at our warehouse, it will be checked in and thoroughly inspected. Upon inspection approval, your refund will be processed, and you will receive a refund confirmation email for your records. Typically, the credit will be issued within 5-10 business days from the item being received back at the warehouse. Once the funds have been released, the bank processing time is approximately 3-5 business days thereafter.

No, we cover all restocking fees for most returns! However, if a freight shipment is refused without cause, we reserve the right to apply a 25% restocking fee against the refund to cover any return fees.

If you need a replacement item, please file a replacement request using our self-service portal; if you prefer a refund, please file a return request. To avoid any delays, please be sure to include all relevant details about the issue and we’ll follow up with you within 1-2 business days. In the meantime, please do not dispose of any items or packaging until otherwise advised.

Regrettably, clearance items are confirmed discontinued by the manufacturer, and they are unable to be returned; they are deeply discounted in price and all items are considered final sale. We will indicate any “close-out” or “clearance” items directly on the product page, as well as the confirmation email.

We do not recommend refusing a shipment.

If your shipment is refused or returned to the sender, it can take 2-4 weeks from receipt at the warehouse to receive credit; if the item is returned damaged, credit will be denied.

Some orders may ship via freight due to their package size. Please note, freight shipments require a confirmed appointment before delivery; the item must be inspected and signed for upon receipt.

Please ensure the best contact information is provided when your order is placed. Freight shipments may be returned to the warehouse if we are unable to reach you to schedule a delivery appointment.

A 25% restocking fee may apply to any refused shipments or items returned to the sender.